Internet Banking Services Overview

The internet banking services and electronic banking Review includes reviewing the various non-traditional methods that a financial institution’s customers can gain access to the financial institution. In many situations, this access will include the ability to view confidential account information, initiate transactions, and perform other tasks traditionally performed in a financial institution’s lobby. (Electronic banking includes banking via the internet, direct PC access, and telephone systems.)

Internet & Electronic Banking Review

When applicable, we will review all the items on the list below and provide a written report of our findings. Finally, we’ll provide management with recommendations on how to strengthen the financial institution’s electronic banking program.

Internet Banking Services – Areas of Review:

Formal Policies and Procedures
Management Oversight
Risk Assessment and Control
System Usage, Performance, and Monitoring
External Security – Security issues relating to customers and outside threat
Internal Security – Security issues relating to institution’s employees
Daily Operations and Processing Procedures
Internal Controls
Integration of Electronic Banking into Traditional Banking Operations
Customer Service
Compliance with Consumer Laws and Regulations – including reviews of website, disclosures, etc.
Periodic System Maintenance
Vendor Support
Software Issues
Hardware Issues
Internet Service Provider Issues
Disaster Recovery and Contingency Planning

Along with the review, we will provide specific guidance on how to correct any deficiencies. For example, if your policies are not adequate, we can provide sample policies to correct any deficiencies.