Electronic banking
Internet banking, examined with care.
Independent reviews of internet and electronic banking — policies, security, vendor support, and consumer compliance — with written findings and a path to strengthen the program.
Review areas
- Formal policies and procedures
- Management oversight
- Risk assessment and control
- System usage, performance, and monitoring
- External security — customers and outside threats
- Internal security — institution staff
- Daily operations and processing
- Internal controls
- Integration with traditional banking operations
- Customer service
- Consumer law and disclosure compliance
- Periodic system maintenance
- Vendor support
- Software and hardware issues
- Internet service provider issues
- Disaster recovery and contingency planning